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Guest Relations Intern

Industry: Catering and Hospitality

Location: London

Duration: 5-6 months

Remuneration: £500 per month + £200 monthly discretionary bonus

Job Description:

Our Client is an Vacation rental company in London is looking for Guest Relations Intern.

As Guest Relations Intern you will be assisting our Reception Desk to build and maintain relationships with our customers. You will provide our customers with the highest quality of customer service, while resolving problems in an effective and timely manner.
Your role may include any of the following tasks:

  • Communication with guests via email, phone or in person;
  • Advise guest on leisure activities, places to visit and travel arrangements;
  • Meet and greet guest upon arrival and leave them on a good note;
  • Liaise and coordinate with operations and housekeeping team members to meet standards;
  • Listen and resolve guests concerns or complaints, promptly;
  • Promote the company’s facilities and services.

Essential Requirements:

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